Terms & Policies
Illness and Emergency
We understand that kids may become sick, cry uncontrollable, or have an unexpected accident. In the event of sickness, since we do not administer any medications (except for Epipen for life-threatening situations) a staff member will contact the parent or authorized guardian for immediate pickup. Our sick policy requires your child to be away from the center for 24 hours for recovery. Your child may return after 24 hours with NO symptoms. The center is equipped with a first aid kit, and all staff at Kidz Planet is CPR and first aid training in the event of a minor injury. For any extreme medical situations, the staff will contact 911 for assistance and if needed transport your child to the nearest medical facility. Parents will be notified immediately so that you can meet your child.
If a child does become ill while in our care, they will be separated from other children and cared for by staff member.
Any signs or symptoms of illnesses below will result in parents being notified to pick up the child immediately.
• Temperature of 100.4 or higher
• Diarrhea
• Nausea/Vomiting
• Red, watery eyes with yellow or cloudy drainage
• Untreated and uncovered infected skin patches
• Severe coughing
• Rash
• Leakage of green from nose (colored runny nose)
• Evidence of lice, scabies, and any other infestations will require 48 hours before returning
• Communicable disease (chickenpox, mumps, hand foot mouth, measles, etc.) will require a doctor’s note before returning. All parents of the other children in attendance at the same time of said child will be notified by the center.
Medication and Allergies
Kidz Planet only administers the Epipen which is used only during a life-threatening emergency. If you have any questions about this policy, please ask a staff member. (Please see a staff member to fill out a form to administer)
Safety & Security
Security is one of our top priorities at Kidz Planet. We have security cameras (Watch Me Grow/ please ask staff for more information) that parents can view while their child/children are in our care. Photo identification will be required in all instances to pick up children in our care. Photos will be taken of parents and authorized persons at first visit. In the event of an emergency, if the parent is unavailable, we will contact the "emergency backup" adult listed on your child's information card. We have controlled access entries and use video cameras to identify individuals seeking entrance to the center. Only staff members are allowed in the play areas.
Staff Qualification
All staff member at Kidz planet are required to go through extensive background checks and have first aid and CPR certifications to ensure the safety of the children. We pride ourselves on hiring qualified and professional caregivers. All staff members also go through Kidz Planet training to ensure the best care possible.
Behavior Policy
Kidz Planet uses positive redirection, praise and encouragement. We do not do TIME OUT. It is our policy to focus on positive behavior! Although there are times when behavior warrants correction, we will take into consideration each child individual needs. In cases where your kiddos are unable to be comforted by staff, parents will be asked to pickup after 30 minutes.
Late Pick-up
A charge of $1.00 a minute per child will be assessed to parents who leave their child(ren) beyond regular closing time.
Photo ID Policy
When picking up your child, please have your ID available. We have a STRICT pick-up process. Staff are required to check photo ID every time a child is picked up. Children will only be released to those persons on the account. Please do not get offended, we will ask for ID repeatedly until we have a picture on file. Please let staff know at drop-off if someone else will be picking up and at that time you will need to add them.
Drop-in/short-term Childcare Defined By Law
Drop-in/short-term childcare is defined by law in G.S. 110-86(2)(d)(d1) as a childcare arrangement where care is provided while parents participate in activities that are not employment related and where the parents are on the premises or otherwise easily accessible. Kidz Planet must be able to reach the parent by phone if they are not on the premises. The parent must be able to get back to the location within 15-20 minutes.
Licensing
Kidz Planet is not required to be licensed under North Carolina law G.S. 110-86. (2)B. We are registered as a drop in childcare center in accordance with North Carolina laws and regulations.
Dis-enrollment
Every child is given a fair opportunity to correct any behavior. Kidz Planet will dis-enroll any child whose behavior creates a risk of harm to the health and safety toward themselves and others.
Holiday Closing
We may close for extra days (such as a day before or after a holiday) if we believe there will be a low number of attendance. We will inform you of any additional days at least 2 weeks in advance. As much as we would love to see your kids on holidays, we would like to give our staff an opportunity to spend time with their families as well.
Policy changes
Communication is the key to many things. In the event that any policies are amended, we will notify you within 48 hours after amendments have taken effect.